Cancellation & Refund Policy

Last Updated: [25-11-2023]

Cancellation Policy

Room Reservations:

1. Cancellations Made [3] Days Prior to Check-In:

   • Guests who cancel their reservation [3] days prior to the check-in date will receive a full refund of their booking amount.

2. Cancellations Made Within [1] Day of Check-In:

   • Cancellations made within [1] day of the check-in date will be subject to a cancellation fee of [18]% of the total booking amount.

3. No-Show Policy:

   • In the event of a no-show (guest does not arrive), the entire booking amount will be charged as a no-show fee.

Group Bookings:

1. Cancellation of Group Bookings (1 or more rooms):
   • For group bookings, cancellations made [3] days prior to the check-in date will receive a full refund. Cancellations within [1] days will be subject to a cancellation fee of [18]% of the total booking amount.

Refund Policy

1. Refund Processing Time:

   • Refunds, when applicable, will be processed within [10] business days after the cancellation date.

2. Refund Method:

   • Refunds will be processed using the original payment method used during the booking.

Exceptions

1. Exceptional Circumstances:
   • In the case of unforeseen circumstances such as natural disasters, government restrictions, or other events beyond our control, we reserve the right to modify or make exceptions to the cancellation and refund policy.

Contact Us

If you have any questions or concerns about our cancellation and refund policy, please contact us at dooarshotelservice@gmail.com.

Changes to This Policy

We reserve the right to modify or update this cancellation and refund policy at any time. Please check this page periodically for changes.

Thank you for choosing Dooars Lodge View. We appreciate your understanding and cooperation.